Refund policy
Refund Policy
Refund Policy
Last updated: September 10, 2026
At Graceful Memories, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it.
- Be in its original packaging.
- Include all original accessories, components, and documentation, if applicable.
- Have proof of purchase or an order number.
To request a return, please contact us at:
Email: dicksonson19991954@outlook.com
Please do not send products back without contacting us first. Return instructions and the appropriate return address will be provided after your return request has been approved.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible and provide:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging.
If we determine that the item arrived damaged, defective, or incorrect, we will provide an appropriate replacement or refund at no additional cost to you.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized products.
- Items that have been used, altered, or damaged after delivery.
- Items returned without their original packaging where the absence of packaging affects resale or inspection.
- Gift cards, where applicable.
- Clearance or final-sale items clearly marked as non-returnable.
Please contact us if you are unsure whether your item is eligible for return.
Return Shipping
Unless the product is damaged, defective, or incorrect due to our error, customers are generally responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law or the return results from an error on our part.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days after approval for your bank or payment provider to process and post the refund.
Processing times may vary depending on your financial institution.
Exchanges
The fastest way to receive another item is to contact us regarding the original order. Depending on availability and the circumstances, we may arrange a replacement or ask you to return the original item and place a new order.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests submitted before the order has entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
For questions about returns or refunds:
Graceful Memories
Operated by GRAVES ATV REPAIR LLC
5520 Highway 80 E
Pearl, Mississippi 39208
United States
Email: dicksonson19991954@outlook.com
Phone: +1 575-331-9871