Shipping Policy

Shipping Policy

Last updated: September 10, 2026

Thank you for shopping with Graceful Memories.

Order Processing

Orders generally require approximately 2–5 business days for processing before shipment.

Processing times may be longer during:

• Holidays.
• Promotional events.
• Periods of unusually high order volume.
• Temporary inventory or fulfillment delays.

Business days generally exclude weekends and U.S. public holidays.

Estimated Delivery

After an order has been processed and shipped, delivery time depends on the destination and shipping service selected or available.

Estimated delivery times shown at checkout or in shipping notifications are estimates and are not guaranteed.

Shipping Costs

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free or discounted shipping promotions.

Tracking

Where tracking is available, customers will receive tracking information by email after the order has shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, contact us immediately at:

dicksonson19991954@outlook.com

We cannot guarantee that an address can be changed once an order has entered processing or shipment.

Additional costs resulting from an incorrect address may be the customer's responsibility where permitted by law.

Lost Packages

If tracking indicates that an order has not arrived within a reasonable period, please contact us so we can review the shipment.

We may work with the shipping carrier or fulfillment provider to investigate.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

1. Check around the delivery location.
2. Ask household members or neighbors where appropriate.
3. Review carrier tracking details.
4. Contact the shipping carrier.
5. Contact us if the package still cannot be located.

Damaged Items

If an order arrives damaged, contact us as soon as possible and provide photographs of the item and packaging.

Please refer to our Refund Policy for further information.

International Orders

Where international shipping is available, customs duties, taxes, import fees, or brokerage fees may apply.

Unless otherwise stated at checkout, such charges are generally the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

Delivery Delays

Graceful Memories is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier disruption, customs delays, transportation interruptions, or other unforeseen events.

Contact Us

Questions about shipping can be sent to:

Graceful Memories
Email: dicksonson19991954@outlook.com
Phone: +1 575-331-9871